Last updated: 21 October 2026
This policy explains what personal information Coolflow Technical collects through this website, how we use it, and the choices you have. We handle personal data in line with applicable UAE data protection law.
Who we are
Coolflow Technical provides air conditioning, plumbing, electrical, water pump, water filtration and solar water heater services across the seven emirates of the UAE. Our office is at Office G-113, Elegant Stars Business Center, Al Khabaisi, Dubai, UAE. You can reach us by phone or WhatsApp on +971 56 568 3130, Monday to Saturday, 9 am to 6 pm.
Information we collect
- Quote and enquiry requests. When you use the quote form, we collect your name, mobile number, emirate, the service you need, and any details you choose to add in the message box.
- Phone and WhatsApp. If you call or message us, we receive your phone number and the information you share with us, such as photos of your equipment and your address for a site visit.
- Technical information. Like most websites, our hosting server records basic technical data such as your IP address, browser type and the pages you visit. This is used to keep the website secure and working properly.
How we use your information
- to reply to your enquiry and give you a quote
- to schedule and carry out site visits, repairs, installations and maintenance
- to manage maintenance contracts, warranty follow-up and service records
- to keep the website secure and prevent spam
We do not sell your personal information, and we do not use it for unrelated marketing without your consent.
Sharing your information
We only share personal information where it is needed to provide our services, for example with our website hosting and email providers, or where we are required to by law. If you contact us on WhatsApp, your messages are also handled by WhatsApp under its own privacy policy. Where a manufacturer’s warranty is registered for you, the details needed for that registration are shared with the manufacturer.
Cookies and third-party services
This website does not use advertising cookies. Text on the site is displayed using Google Fonts, which means your browser connects to Google’s servers to load the fonts. Logged-in site administrators receive cookies needed to manage the website.
How long we keep information
We keep enquiry details for as long as needed to respond and to provide any service you book. Service and contract records are kept for as long as needed for warranty, accounting and legal purposes, and are then deleted.
Your choices
You can ask us to tell you what personal information we hold about you, to correct it, or to delete it where we no longer need it. To make a request, call or WhatsApp us on +971 56 568 3130.
Security
We take reasonable steps to protect your information, including a secure (HTTPS) connection to this website and limited access to enquiry records.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.